We require full payment upfront upon bookings.
Accepted payment option are bank transfers and card payments over the phone.
A Return and Refund policy usually consists of:
- Up to 48 hours in advance cancellations
- Cancellations prior to the 48 hours notice will receive a partial refund of 70%
- Cancellations after the 48 hours notice will not be issued a refund
- We do not take on the day bookings
- Allow a minimum of 5 days prior to booking a service unless there is an available slot sooner
- Emergency bookings must be prepared for a minimum of 2-3 days after enquiries
- If you do not want to lose any of your paid fees, you can reschedule for a later date but this would need to be done before the 48 hours advance notice of your booking or you will lose your payment